Who We Are
At Band on the Wall we collect some personal data to enable us to provide the best service to our audiences and visitors. We take data privacy and security extremely seriously and do everything we can to protect your personal data. In this Policy we outline when, how and why we collect your personal data, how it is used and the limited circumstances under which we may disclose it.
Types of Data We Collect
Website Cookies
Our website uses cookies to provide a number of services that enhance your browsing experience.
Cookies used by the Band on the Wall website include:
- WordPress authentication cookies to indicate when administrative users are logged in, who you are, and other data about your settings and session;
- Various Shopify (shop area) cookies to identify your session, including associating users with their basket and its contents.
- Various WooCommerce Cookies to identify your session, including associating users with their basket and its contents.
There are also cookies set by the following third party services:
- Google Analytics – for tracking user activity across the site (see https://support.google.com/analytics/answer/6004245).
- Facebook – Set by the embedded Facebook share buttons. We don’t have control over what cookies Facebook set.
- Twitter – Set by the embedded Twitter share buttons. We don’t have control over what cookies Twitter set.
Google Analytics
When someone visits our website, we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Wi-Fi
When you use the Wi-Fi in our venue, we may collect data about:
- Your device;
- The volume of data you use;
- The websites and applications which you access; and
- Your usage by access time and frequency.
Mailing Lists
When you sign up to the Band on the Wall newsletter or opt-in to receive marketing emails when purchasing a ticket, we collect personal information. We use that information for a couple of reasons; to share events, news and content you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use an industry standard third-party provider, MailChimp, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletters. For more information, please see MailChimp’s privacy notice. You can unsubscribe or update your preferences and contact information at any time by clicking the links at the bottom of any of our email newsletters.
Ticketing Data
When you purchase tickets from Band on the Wall or our official ticket outlets, your name, address, email and contact number will be stored in our database, built on the FileMaker Pro platform, maintained by Data Therapy who have access to the data, in addition to databases held by the ticket outlet themselves. Tickets purchased via the Band on the Wall website are processed by Ticketline. Unless you choose to ‘opt-in’ to receive marketing materials these data will not be added to our marketing database. You will however still receive administrative correspondence relating to the event you have purchased tickets for – including notification of any cancellation or changes to the event.
You may purchase tickets in person from the venue box office, for face value, without supplying the aforementioned personal data. In this instance you may still be asked to provide optional contact information so we can get in touch in the event the show is cancelled, postponed or has to change venue.
We do not share your personal details with any other company without your consent.
Membership
When you take out a membership with Band on the Wall your details are stored on our WooCommerce site, Stripe for payments and Passkit for the digital card services, your name, email address and membership number are stored on Samtouch our Point of Sale (till) system to access the discounts and pricing offers associated with your membership and track your purchases to offer you relevant deals. You will be entered onto our membership mailing list and will be contacted with offers relevant to your membership with us. Our website is maintained by Oh Digital and they have access to our website databases. We do not share your data with any other third parties.
Reservations
When you use the online form to make a table reservation your personal information will be emailed to the Band on the Wall team. This is for the purposes of communicating a conformation with you.
Data Sharing
We may share anonymised personal information with selected other organisations, particularly Arts Council England and the Audience Agency, who use this to analyse cultural engagement and arts audiences across the country as part of the Audience Finder programme.
Access to Your Personal Information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our Chief Operating Officer, John Shepherd at john.shepherd@bandonthewall.org
Policy Changes
This document will be reviewed and updated as our data usage changes, new products and services are used, and new best practice guidelines and legislation are introduced. As this policy is updated, we will list changes here.
Document last updated January 2025