FAQs

Frequently Asked Questions

Is there a cloakroom?

Yes. We have a cloakroom for coats and bags. All bags larger than an A4 sheet of paper must be checked into the cloakroom. The charge is £2 per item, payable by card or contactless only. Items are left at the owner’s risk.

Can I book for a group?

We may be able to offer concessions for large group bookings. Please get in touch to discuss your requirements.

What time do doors open?

Doors open at the time shown on your ticket and on our website. Unless stated otherwise, advertised times are door times, not performance start times.

I’ve lost something. What should I do?

If you’ve left an item behind, please contact us at info@bandonthewall.org with a description of the item and the date of your visit. We’ll do our best to locate it.

How do I buy tickets?

Tickets can be purchased online via each event page, or from the venue box office.

If an event is marked Sold Out, no further tickets are available unless the event page specifically states that tickets will be available on the door.

Ticket prices are subject to booking fees and a venue restoration levy.

How do I get to Band on the Wall?

We’re located in Manchester’s Northern Quarter, around a 10-minute walk from Piccadilly Gardens and 15 minutes from both Piccadilly and Victoria stations.

There are several nearby car parks and cycle racks outside the venue. We encourage visitors to travel by public transport, on foot or by bike where possible.

Where can I stay nearby?

There are plenty of hotels within walking distance of the venue to suit a range of budgets.

Is there a dress code?

No. We want everyone to feel welcome, so there is no dress code.

Are there age restrictions?

Unless otherwise stated, live gigs are 10+. Anyone under 16 must be accompanied by a responsible adult, and everyone attending must have their own valid ticket.

Club nights are strictly 18+.

Unaccompanied 16–17-year-olds must bring valid photo ID (passport, driving licence or PASS card).

Free earplugs are available from the box office. Parents and guardians are responsible for deciding whether an event is suitable for their child.

Can I take photographs?

Personal photography with phones or compact cameras is usually permitted unless otherwise stated.

Flash photography is not allowed.

Professional photographers must arrange accreditation in advance. Approved photographers must follow our first three songs, no flash policy.

Where can I find job vacancies?

Current vacancies are listed on our Jobs page. We also advertise opportunities through our mailing list and social media channels.

How do I make a complaint?

We welcome feedback and take complaints seriously.

You can contact us by email at info@bandonthewall.org or write to:

Band on the Wall
25 Swan Street
Manchester
M4 5JZ

Please include your contact details, a description of the issue, when it occurred (if relevant), and the outcome you are seeking.

We aim to acknowledge complaints within five working days, investigate them fairly and respond as quickly as reasonably possible.