Refund Policy


For queries regarding ticket refunds please go to Ticketline’s Refunds Policy page by clicking here now. You can also call their Customer Service Department on 0844 888 4420 or email them by clicking here

Band on the Wall Store

Customers have the right to cancel an order within seven days of placing the order, or within seven days of receipt of the goods (whichever is the longer). Customers canceling their orders will have their payment refunded in full – minus shipping costs – within seven days of the company’s receipt of the returned goods.

The seven-day period allowed for returns is not intended to allow customers to ‘trial’ the product and all products returned to Band on the Wall must be unused and in new condition in order for us to accept the return. Please contact Band on the Wall to authorise a return and receive a return reference number before returning goods to us.

Returns of non-faulty goods are not normally entitled to a postage refund, so customers with any doubts over suitability of products are encouraged to contact Band on the Wall in person before placing an order.

This does not affect your statutory rights.

If you have any question regarding this, or any of our other, policies, please contact us.

* PLEASE NOTE. The above policy is only for goods and services purchased through the Band on the Wall online store. For concert and club ticket refunds please go to the refunds policy page of Ticketline, our official ticket agent, HERE