Privacy and Data Policy

Who We Are

Band on the Wall and Rose and Monkey Hotel are operated by Inner City Music Limited. We collect personal data to provide the best possible service to our audiences, visitors, and guests across our venues and websites. We take data privacy and security extremely seriously and do everything we can to protect your personal data.

This policy applies to both:
– bandonthewall.org
– roseandmonkeyhotel.com

It outlines when, how, and why we collect personal data, how it is used, and the limited circumstances under which we may disclose it.

Types of Data We Collect

We may collect the following types of data:
– Name, date of birth, gender, job title, profession
– Contact information (email, phone)
– Demographic data (postcode, preferences, interests)
– Financial information (e.g. card details)
– IP address, browser type/version, operating system
– URLs visited, referring sites, activity on our websites
– Membership details and purchase history
– Photographs and videos (e.g. via photobooth)
– Reservation and ticketing information

How We Collect Data

We collect data in the following ways:
– Directly from you (e.g. ticket purchases, reservations, newsletter sign-ups)
– Automatically via cookies and analytics tools
– From third-party services (e.g. Facebook, Google, Ticketline)
– From publicly available sources (e.g. Electoral Roll, UK Data Service)

Cookies

Our websites use cookies to enhance your browsing experience. These include:

Strictly Necessary Cookies
– Session and authentication cookies for secure access and shopping carts

Analytical/Performance Cookies
– Google Analytics to track site usage and improve content

Functionality Cookies
– Remembering preferences and login sessions

Targeting Cookies
– Facebook, X, and other platforms to deliver relevant ads

You can manage cookie preferences via your browser settings. For more information, visit aboutcookies.org.

Wi-Fi Usage

When using Wi-Fi at our venues, we may collect:
– Device information
– Data usage volume
– Websites and apps accessed
– Access time and frequency

Mailing Lists

When you sign up for newsletters or opt-in during ticket purchases, we collect your contact details to send you updates, offers, and news. We use FileMaker Pro (Managed by Data Therapy) and SparkPost to deliver emails and track engagement. You can unsubscribe or update preferences at any time via links in our emails.

Ticketing Data

When purchasing tickets:
– Your name, email, phone, and address may be stored
– Data is held in our FileMaker Pro database (managed by Data Therapy) and by ticketing partners like Ticketline, See Tickets, Skiddle, Dice, Ticket Master
– You will receive administrative emails related to your purchase
– You may opt-in to receive marketing communications

In-person ticket purchases do not require personal data, though optional contact info may be requested for event updates.

Photobooth Data

Our venue features a digital photobooth operated by Wonderkid Studios Ltd. It captures photos/videos and sends them via email. Data collected includes:
– Photo/video content
– Email address

Data is securely processed and stored in compliance with GDPR. Marketing opt-in is optional.

Membership Data

Membership details are stored across:

– FileMaker
– WooCommerce (website)
– Stripe (payments)
– Passkit (digital cards)
– Square (POS system)

Members receive tailored offers and communications. Our website is maintained by Oh Digital, who have access to relevant databases.

Reservations

Reservation data submitted via online forms is used solely to confirm bookings and communicate with you.

Data Sharing

We may share anonymised data with:
– Arts Council England and Audience Agency (for audience analysis)
– Affiliated businesses and advisors (for service delivery)
– Relevant authorities (for legal compliance)

We do not sell or trade personal data.

Data Security

We use secure servers, encrypted payment systems (SSL), and access controls to protect your data. If you suspect a breach, contact us immediately at info@bandonthewall.org.

Data Retention

We retain data only as long as necessary for the purposes outlined or as required by law. Backup copies may persist for legal or regulatory reasons.

Your Rights

You have the right to:
– Access, correct, or delete your data
– Restrict or object to its use
– Withdraw consent for marketing
– Request data portability

To exercise these rights, contact info@bandonthewall.org.

If unsatisfied, you may contact the Information Commissioner’s Office (ICO) at ico.org.uk.

International Transfers

Data may be transferred outside the EEA. We ensure adequate safeguards are in place, such as standard contractual clauses or Privacy Shield certification.

Links to Other Websites

Our websites may link to third-party sites. We are not responsible for their content or privacy practices. Please review their policies before use.

Changes to This Policy

This policy will be updated as needed. Changes will be posted on our websites. Continued use implies acceptance of the updated terms.

Last updated: October 2025