Our Commitment

Band on the Wall is committed to providing an inclusive, welcoming and accessible environment for audiences, artists, participants, volunteers and visitors.

We believe that everyone should be able to participate in and enjoy live music, learning and cultural experiences, regardless of disability, long-term health condition or access requirement.

We are committed to identifying and removing barriers wherever reasonably possible and to making reasonable adjustments to support access to our venue, services and activities.

Equality and Accessibility

We are committed to meeting our responsibilities under the Equality Act 2010 and to treating all customers, artists, participants and visitors with dignity, fairness and respect.

We recognise that disability can be visible or non-visible and that access requirements vary from person to person.

We will not make assumptions about an individual’s needs and will work with customers to understand what support or adjustments may be appropriate.

Reasonable Adjustments

We will consider requests for reasonable adjustments on a case-by-case basis.

Where practical, safe and operationally feasible, we will take steps to reduce barriers and support participation in our events, activities and services.

Requests for support will be considered in a fair, respectful and consistent manner.

Access Information

We are committed to providing clear and accurate information about accessibility.

Information about access arrangements, facilities and services is available on our website and will be reviewed and updated periodically.

We encourage customers to contact us before their visit if they have any questions or specific access requirements.

Staff Training and Awareness

We are committed to ensuring that staff have the knowledge and confidence to respond appropriately to accessibility requirements.

Staff receive guidance and training to help them provide respectful, inclusive and supportive customer service.

Artists, Performers and Participants

We recognise that accessibility is important for artists, performers, participants and visiting professionals as well as audiences.

We will work with individuals and organisations to identify and, where possible, accommodate reasonable access requirements.

Continuous Improvement

Accessibility is an ongoing process.

We welcome feedback from customers, artists, participants and visitors and use this feedback to help identify areas for improvement.

We are committed to reviewing our accessibility arrangements regularly and continuing to develop our facilities, services and working practices over time.

Contact

Questions, comments or feedback about accessibility can be sent to:

access@bandonthewall.org